Customer Support Agent

The PLUMMY team lives by the spirit of harmony and a burning desire to bring joyful innovations and enjoyable experiences to our players. Our goal is to provide them with comfort, calmness, and sincere fun!

If you're a skilled Customer Support Agent ready to join our growing team, let’s connect! In this role, you'll directly engage with our players to address their inquiries and concerns at Star Merge, our mobile free-to-play project. You will drive our players’ loyalty and help them enjoy the gaming process. 

Let's merge your talents with our vision and create something truly magical! ⭐

What are you working on?

• The name of the project(s): Star Merge
• At what stage of the project(s)? Soft-launch
• Genres: Adventure, Puzzle, Casual
• Platforms: iOS, Mobile, Android

For which tasks (responsibilities)?

• Help the team implement customer support processes and tools to streamline operations;

• Actively respond to player inquiries, feedback, and issues, ensuring a prompt and professional resolution;

• Create and maintain Help Centre articles for frequently asked questions;

• Collaborate with cross-functional teams to gather insights and contribute to product improvements based on player feedback;

• Maintain a comprehensive understanding of our products to provide accurate and helpful information to players.

What kind of professional are we looking for?

• 2+ years of experience in customer support, ideally within the gaming industry;

• Ability to respond promptly and professionally to player inquiries;

• Strong English communication skills, both written and verbal;

• Experience working with Zendesk;

Nice to have:

• Experience with Jira, Looker or Zendesk Explore in customer support

• Proficient in speaking one of the following languages: German, French or Italian

What are the conditions and bonuses?

• We can offer full-time contract of employment in Estonia;

• For Chisinau Office employees: full social package, and medical assurance according to IT Park Moldova;

• Competitive salaries, reviewed on a timely basis, or personal achievements and involvement in the project;

• 5 sick days, 28 calendar days of vacation;

• Working in a team of talented and passionate professionals, with the ability for fast growth in professional terms;

• Five days full-time, flexible working hours;

• Possibility to work remotely.