Senior Customer Support Manager

Plure is an ambitious product company working on a GameDev market. Founded by a multinational team of industry veterans, Plure has a strong development team in Kyiv, Ukraine with 20+ people creating an unforgettable experience for players around the globe.

At Plure we believe that adding competition makes each game fun and engaging, so we take popular casual games and turn them into skill-based tournaments. With the goal of entertaining millions of people, we teamed up with talented professionals who have an extensive background and proven experience in international game development companies, and continue to grow our competence.

We are looking for enthusiasts who will share Plure’s aspiration to create and develop the future of competitive games and will drive the company’s performance.

For which tasks (responsibilities)?

• Develop a team of Customer Support Representatives to deliver the best possible issue resolution to customers;

• Define and implement standards and procedures for ensuring a supreme customer experience;

• Develop customer journey maps to review and validate settled experiences and identify new concepts;

• Identify, investigate and follow up on inquiries or issues and respond or resolve them in the most efficient manner possible;

• Collaborate closely with the product team, data analysts, and developers to ensure the delivery of high-quality products and services;

• Identify trends and deep dive into data to improve performance and evaluate customer satisfaction results;

• Complete other special projects as assigned or required.

What kind of professional are we looking for?

• You are experienced in working as a Customer Support Manager, Customer Success Manager, or at a similar client-facing role;

• You have experience working in GameDev;

• You have excellent verbal and written communication skills;

• You are innovative and passionate about delivering the best possible experiences for customers;

• You have an Advanced level of English.

Why do we enjoy working here?

• A work environment with a minimum bureaucracy and hierarchy;

• Full Remote work;

• Networking opportunities with the experts from gamedev industry;

• Personal and professional development opportunities.